Resume · Updated May 2026

Nikolai Søndergaard

Business Operations Lead · Program Management · AI-enabled Operating Systems

Summary

Operations leader building trust-critical, cross-border systems in regulated environments. I create operating cadences (planning, accountability, metrics), automate workflows, and translate business intent into developer-ready requirements.

37% LLM inference cost reduction while improving response accuracy to 95%
12 → 3 mo MVP timeline compression for an AI-neuroscience startup
88% Reduction in manual KYC/KYB intervention at Binance Denmark

Professional Experience

2023–2025 Germany · Netherlands · United States

Strategic Consultancy & Venture Building

Early-stage AI and Health Technology

Operations & Program Management

  • Owned hiring, onboarding, and operations for an AI-neuroscience startup, compressing MVP timeline from 12 months to 3 months.
  • Built operating cadence and lightweight program management for distributed teams (Europe / North America), improving throughput and stakeholder alignment.
  • Ran design-partner outreach, securing letters of intent from two German multinationals, supporting pre-seed fundraising conversations (~€300k).
  • Architected and deployed multiple LLM-powered MVPs to rapidly prototype autonomous workflows and test market viability.

AI / LLM Optimisation

  • Designed evaluation loops for LLM prompts, delivering a 37% inference cost reduction while improving response accuracy to 95%.
2022–2023 Copenhagen · Scandinavia

Country Lead, Denmark

Binance

  • Established Denmark presence; served as public spokesperson coordinating media across Nordics and Benelux.
  • Expanded permissible outbound marketing channels from 1 category to 8+ categories and 25+ channels through coordination with counsel and regulators in a highly restrictive environment.
  • Improved KYC/KYB onboarding and verification pipelines, reducing manual intervention and friction by 88%, while localising product and payment rails.
  • Implemented monthly operating cadence to reduce escalations and improve throughput through payments, education, and community partnerships.
  • Grew Denmark customer base by 6% within 3 months.
2022 Copenhagen

Nordic Director

Kassio (Crypto Exchange)

  • Directed Nordic launch: set up office, built go-to-market plan for Denmark and Europe, initiated hiring and partner pipeline (enabling later acquisition).
  • Managed relationships with regulators, financial institutions, and vendors, moving product from isolated technology to EU-compliant exchange.
  • Coordinated with engineering team in India for product improvement based on market research, testing, and localisation.
2020–2021 Copenhagen

Technologies & Strategy

Ekofolio

  • Led fundraising narrative and investor outreach; prepared materials and sustainability framing to support diligence.
  • Supported founder operations through decision memos, go-to-market strategy, and pipeline reviews.
2017–2019 Copenhagen

Co-founder, Chairman & Director

Nordic Blockchain Association

  • Set strategy, hired contributors, ran partnerships and public relations, scaling contributor base from ~8 to ~35.
  • Convened a regulatory working group with the Danish Financial Supervisory Authority, producing policy dialogue for Danish Web3 companies.
  • Launched a municipal pilot with the Association of Danish Municipalities: assembled team, defined scope, managed vendors, set success measures.
  • Co-founded EU working group lobbying for blockchain startups and SMEs in Brussels.
  • Hosted 40+ ecosystem events and conferences with major industry partners.

Additional Experience

  • Independent Consultant & Speaker (Søndergaard Consulting), executive-level frameworks connecting emerging technology with viable business models.
  • Guest Lecturer, University of Copenhagen, technological legislation and regulatory frameworks.
  • Project Manager, Blockchain Technologies Corp, supported Nordic branch launch and developed online tech curricula.

Education

  • MSc, Organisation Innovation and Entrepreneurship, Copenhagen Business School (2017–2020)
  • BA, Psychology and Philosophy, Roskilde University (2013–2017)
  • Studied Philosophy at University of Barcelona (2015–2016)

Languages

Danish · native· English · native· Spanish · professional working· French · limited working· German · basic proficiency

Core Competencies

  • Business operations
  • Program management
  • Zero-to-One execution
  • Process design
  • Workflow automation
  • Cross-functional leadership
  • Stakeholder management
  • Market entry
  • Partnerships
  • Regulatory engagement
  • Compliance
  • Risk management
  • LLMs & agentic workflows
  • LLM evaluation & cost optimisation
  • Production AI agent architecture

Looking for the next role.

Business Operations Lead, Program Lead, Chief of Staff, GTM Operations. Open to remote, hybrid, or relocation.